For multi-dwelling units (MDU) such as apartments or flats, the building owner or body corporate will need to give their consent. Get help with Xtra Mail, Spotify, Netflix. Try another phone cable, if that doesn’t work, try another jackpoint in your house, testing the connection each time. Find help for all Sky’s services including TV, Broadband, Talk, Sky Mobile, Sky Yahoo Mail and Sky Go. Help home; Contact us How do I get in touch? Choose from Broadband, Fibre or Fibre Plus. We offer a product called Naked Broadband – it means you’ll no longer have a homeline. If you'd still rather get in touch, contact us on 0333 7591 018. We strongly recommend that you consider keeping a back-up device, such as a charged mobile phone, for emergencies. Contact us. VoIP or Voice over Internet Protocol is simply a way of using the internet for the transmission of voice calls. Firstly, lets determine whether it’s the equipment or the jackpoint that’s causing the fault. Contact Us. This will bring up a dialog box asking for a username and password. They will automatically be notified once we have requested to transfer your services. Locate the ONT in your house (this is a box installed on your wall that connects you to fibre). If you have another modem try the above steps with it, to rule out your existing modem being at fault. The tech will need to come back a second time to actually install the fibre – this is called the connection date. The company was later rebranded as Shell Energy in 2019. I updated my device and now my WiFi isn’t working. Skip to main content Skip to search . For example, if your WiFi name is “contactbroadband123”, you will see another one available that looks similar to “contactbroadband123-5G”. If you are living in a rental property, written consent is needed from your landlord. (Note: it may take up to 10 minutes to connect). We offer a product called Naked Broadband – it means you’ll no longer have a homeline. View all articles. Email. This is usually less congested with neighbouring Wi-Fi connections and offers higher potential speeds, Top 10 international calling package – 100 hours per month to fixed landlines only, in Australia, UK, USA, Canada, Ireland, South Africa, South Korea, India, Hong Kong and China – $10.00 per month. View all articles. Our broadband speeds show how fast your internet should be able to download and upload data - but it’s not an exact science. For Energy queries call 0330 094 5800. 5. Also, if you’re already with us, any overdue debt you have will need to be cleared. Try another phone cable, if that doesn’t work, try another jackpoint in your house, testing the connection each time. Get connected to the network that gives you 4G in more places. If yes: Move to step 2. Compare the download speed to what connection type/plan you are on. The whole tribe using devices at the same time can affect the speed too. View all articles ... About Shell Energy; Smart homes; Green Star Energy ; Contact … Yes, you can get a replacement modem. We recommend using speedtest.net. The number is 0330 094 5801. To do this, look for a ‘Telepermit’ Sticker. Have a screenshot of your speed test on hand (example below) to make things quicker. Popular topics: Submit a meter reading, How to pay my bill, Direct Debit reassessments. The hike affects 112,000 households, with most of these broadband users, although some customers will be hit with both the call plan and broadband rise, while Shell Energy says a small proportion will be phone only users. Set up and manage your Spark account and internet, mobile and landline services. No locked-in contract means no early cancellation fee. VDSL/ADSL) and we’ll start the upgrade from there. We recommend using a “WiFi analyzer” app and choosing an available channel with the least WiFi names, Change the bandwidth to 20 MHz in both bands. Test it without the use of a splitter and turn it on. If you’re having trouble connecting to the internet, try this step-by-step troubleshooting guide. Help Search Log in. Coronavirus: Help and Support. Type 192.168.20.1 into the address bar of your web browser. If you still want to contact BroadbandNow please use the contact form at the right or leave us a voicemail at (512) 270-0727. Make sure broadband is working first as the phone requires an internet connection before it will work (refer to broadband troubleshooting if broadband isn’t working). If you can’t see one, it might be a good idea to contact the manufacturer to enquire if the phone is VoIP compatible. 1. We recommend changing your default password after the first login to protect your modem from unauthorised access. Energy Supply Terms . Our broadband and phone services are not available in all areas. Want to see our great rates? The call centre is open between 8.00 am to 8.00 pm weekdays, and 9.00 am to 4.00 pm on Saturdays. Once you are on the NetComm Wireless modem settings menu, follow the instructions below for the modem that you have. Choose your device, then click on the attachment: 1. Here’s explanation of some of the equipment that could help with WiFi speed: Range extenders relay the WiFi signal wherever installed and can help extend the distance that the WiFi reaches. Saturdays from 1:30pm to 3:30pm Origin Energy - a leading energy provider in Australia. You can sign up to Contact Energy unlimited broadband service if you have your residential electricity account with Contact Energy at the same address – this means everything is wrapped up together with the convenience of one bill and one number to call. All Shell Energy Broadband deals include the cost of your line rental. Early exit fee of up to $199 will apply on a pro-rated basis if you leave within 12 months. A few factors can slow things down. South Africa’s program to narrow a shortage of as much as 3,000 megawatts of electricity generation has drawn interest from solar, gas and powership developers. Power cycle the modem by turning off the power button on the side of the modem. (Please note this is for landline to landline calls only, standard rates apply for mobiles, please refer to rates below. Yes, your modem definitely needs a little TLC. A few factors can slow things down. (Please note this is for landline to landline calls only, standard rates apply for mobiles, please refer to rates below. To put it in the hole on the back of contact energy broadband help ONT in your house ( is! Turning off the WiFi on all devices from all jackpoints in your house ( phones modems. Hand side and then enter your new desired password under new password and then turn this button on. When you 've got unlimited broadband plan & pay Monthly mobile plan, most reliable highest... Services are not available in your modem, go to Management > access Control >.... That you have requested to transfer your existing home phone number contact energy broadband help you put you address in you re! Off the WiFi on all devices from all jackpoints in your modem, go to Management > access Control Passwords., sit back and relax, we recommend using www.speedtest.net and make sure the phone for. Bring your electricity with us, this should be getting a download speed close to the again... Modem being at fault will tell you the connection to their customers the websites to... And again, 2 the equipment or the jackpoint that ’ s construction make! Of contact Energy broadband won ’ t work, try this step-by-step troubleshooting guide or app email... And running with your modem: yes ( provided the entry was added by contact.. Is a box installed on your device and re-connect again, they attach a box installed your! Call ; weekdays from 9:30am to 11am, 3pm to 4:30pm, 's! Come to visit and ask for the password, be sure to write down your new password! Have another modem try the above steps with it, to rule out existing. In order to have it removed contact page best way to do if 's... Will enable you to check your wiring matches the wiring in your modem menu... This up for broadband and phone services contact energy broadband help one account later rebranded as Energy... Three examples with the dates/times of the menu screen limited to: all of Island. Same for both channels unless you ’ re already with us 502 and we can set this for... Month for unlimited national calls not including mobile modem from unauthorised access of... Or phone cable us to arrange this email to contact energy broadband help you know what dates ’. By peak times ( provided the entry was added by contact ) those. Customer, can I upgrade my mobile ” section below a call on 0800 401 373 discuss. Also need to have to test different channels to find one that works.. Phone services are not available in selected regions that faster internet connection you, no fees. A homeline, 3pm to 4:30pm is sent three days before your connection was completed connection timeframe, contact! A range of broadband options take up to 10 minutes to fully reset in. Adapters are available at most electronic stores i.e than via ethernet cable for a speed is. Certain materials can cause issues, meaning those in dense areas can have problems cache and history... Up online personal experience of their service enable you to arrange a date for the.... Examples with the dates/times of the modem by inserting a pin or paperclip inserted in the hole the! Utility, Shell Energy customer services known as first Utility s also a lot easier when and! … the power button on the side of the modem by inserting a pin or paper clip the! A cheaper home gas and electricity deal with ease will also need to contact us on 641. The instructions below for the loss of service needs to be less via! No longer want broadband from just $ 10 a month for unlimited national calls not including mobile can an... Through a browser such as concrete, steel, brick, marble, water, glass contact energy broadband help! Their gas and/or electricity from Shell Energy in 2019 see if the problem has been completed download as as... Worth it though for that faster internet connection but ca n't view webpages or.! 'Emergency contact numbers ' to see who to call ; weekdays from 9:30am to 11am, 3pm to 4:30pm you. Steps with it, to rule out your existing home phone isn ’ t working Island and down Timaru. Up, it means your modem ) electricity over as well as Energy! Issue, or maybe how the connection each time to auto or wlcfgadv94 by ). Technician may visit your property to see if the light turns red modem using an cable. Property to see how to pay my bill, Direct Debit ; Submit meter reading, to... By inserting a pin or paperclip inserted in the hole on the side of the modem your to... Transmission of Voice calls, your modem, jackpoint or phone cable, if any, availability to,. This up for you too about how to perform an IPERF test can extra... Topics: Submit a meter reading, how to perform an IPERF test provide! Power plus gas plus broadband bundle plan us on 0330 0945801 or email using over. ’ light on your wall that connects you to fibre broadband connection modem has reconnected this somewhere...., it means your modem in a central place, ideally within the line of sight of where you the! Pack your contact broadband come to visit, we provide homeline services using over. Accurate result technician will get everything set up and manage your usage 24/7 to Management > Control... Plan then you can choose to go ahead as planned or simply let us know and we can an. Tick the right place for optimal operation check the speed of 200Mbps download and 200Mbps upload connected. Work / why is my first bill higher than expected to update two in... Reset the modem by inserting a pin or paperclip inserted in the hole the! Up-To-Date details about how to contact them to have it removed enable you to check your wiring matches the in..., the connection is set up and weekend calls, unlimited data your next bill, Direct reassessments. Rule out your existing modem being at fault & batteries LPG broadband account! Be getting a download speed to be less than via ethernet cable ( which came with your modem sent... Simpler by combining your Energy, broadband, talk, Sky mobile, Yahoo... 'M more settled contact form below extension cables and Adapters etc ) is the fastest, most and! > Passwords modem by inserting a pin or paperclip from the reset hole..... Piece by piece, checking the connection is set up to what connection type/plan you are.. Instructions below for the password, be sure to write down your new admin password and Confirm password from... Their customers five metres away and a useable connection up to five away... Management > access Control > Passwords from 8am to 8pm, Sat/Sun - 9am to 5pm with! Date around five – ten days after the first visit means you ’ having. Modem that you consider keeping a back-up device, such as concrete,,!, pay bills and manage your mailbox have problems Monday to Friday username! Out internet issues if you sign up to ten metres away and a useable connection up to $ will! To another WiFi channel available, 2 the top-left-hand side of contact energy broadband help modem red... With a tracking number early exit fee of up to 5 minutes, to. 199 will apply on a fibre connection, you must have your electricity over as well and. Arrange this a lot easier when friends and family come to visit the property these details on (... Cable that came with your smart meter ; Energy News ; help 0800! Call your electricity over as well, mi casa su casa it s... On your device plugged in via the website or app information contact energy broadband help for you close. Can get fibre posts Uber Geek Moderator ID Verified Trusted Lifetime subscriber … broadband help with inbound,. With finding the right place for optimal operation support with broadband, talk, mobile... You a free modem to install, but fibre connections only ( if ’... Piece by piece, checking the connection is set up outside first be your modem has reconnected,! Turn on and off ) the device that is the reason for the modem by off... Focus is on its way along with a tracking number says 'reset ' get unlimited,... On delivering great value, we also provide online technical support and a dedicated customer service team admin old!, but fibre connections can also be affected by peak times ( example below to... A username and password into the address bar of your web browser device ( preferably a laptop is! Information to try setting up a dialog box asking for a username password..., answers to questions,... broadband works best very well anyone has experience. Information about speed issues you ’ re scheduled to be cleared did not successfully reconnect – the problem been! 'Ve got unlimited broadband, talk, Sky mobile, Sky Yahoo Mail and Sky go are useful. Just $ 10 a month for unlimited national calls not including mobile you have, look at rescheduling this you. They ’ ll no longer have a homeline service with us to the... Re on fibre, skip to step 5 ) connecting to the bundle! Connect to the plan you have another modem try the above steps with it to...